Spa Etiquette & Policies

Shaving

Shaving is not recommended before a Body Treatment or Men's Facial. If you choose to shave, please shave at least four hours prior to your service.

Health Problems and Comfort Level

Please notify your therapist if you are pregnant, have allergies, high blood pressure, any physical ailments, or disabilities. This will allow us to provide the best possible Spa treatment or therapy for you. When receiving your treatment the therapist will address your needs based on your personal assessment. We may speak to you about the temperature, pressure, music, product, and sequence of service . You may also communicate to us how you are feeling during your service. If there is anything you would like us to address please, let us know.

What to Wear 

We are a clothing optional environment. It is recommended during a Body Treatment or Massage that those treatments are enjoyed without clothing although undergarments may be worn if preferred. Professional draping is performed throughout the duration of the service for privacy. We request that all guests take a shower prior to arrival. We will provide robes and slippers for your convenience.

Guest Timeliness

We ask that you arrive 20 minutes prior to your scheduled appointment time, the benefit to an enjoyable relaxing treatment. Arriving early, especially during your initial visit will permit time to perform a pre-assessment to ensure you receive proper treatments. Arriving late will possibly interfere with your treatment time so therefore, the treatment may not be as effective or therapeutic for you. All appointments will end at their scheduled time so that the next guest will not be delayed.

Spa Payment Inquiries

We accept VISA, Mastercard, Discover, cash , check, and gift certificate. When paying by check, please make your check directly to your therapist….please do not make checks payable to Skin and Zen. Gratuities are not included with any of our Spa treatments.

Cancellation Policy

Please notify the Spa two hours prior to your appointment time if you need to cancel or reschedule. If we do not receive a call, you may be charged up to 100% full payment for services not canceled in the time allotted.